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OTA Operations Manager


This is a Full-time position in Pontiac, MI posted July 20, 2021.

Excellent opportunity working on cutting-edge projects in the Autonomous Vehicle and Connected Car space. The position is working in the automotive industry using state-of-the-art technology!! This role will focus on end-to-end management and executing of over-the-air software (OTA) campaigns, and provide the process and data analysis in support of North America connected vehicle program Responsible for the setup, execution, management, and continuous improvement for OTA Document and represent the holistic OTA program and processes to include the holistic views of Customer and Dealer journeys. This includes a holistic understanding of the supporting systems and technology required to support the overall program (OTA Software, MobilityVehicle connectivity, Infotainment, Mobile) Supporting, identifying, and capturing key information about the new software releases planned for deployment on customer vehicles. Responsible for the setup in OTA softwaretools. Collaborating with the Product Manager, Product Owner and Product teams to understand the new software release plan and timeline. Working with different teams to attain software version validation report and supporting vehicle Deploying update campaigns by classifying information within the regions, vehicle lines, ECU and different delta updates. Extracting and analyzing vehicle update data from different data sources and visualizing in BI tools representing different parameters, classifiers, and segmentation (different software update segmentation, update by region, vehicle line, ECU, and vehicle codes). Publishing live and interactive dashboards and representing the update progress data visualization to stakeholders in weekly cadence and highlighting any issue identified. Work with Product Manager and Product teams to take required action against the failure identified and developing dashboard view for that information. Manages continuous improvement for the overall program. Required Skills Has been responsible for running system operations for a complex technology service. Minimum 3 years working experience in a technical operations role using tools and technology products to support technical operations. Strong analytical and quality management skills, and experience working as a business, technical, data analyst. Strong data analysis and reporting skills. Highly organized, effective communication, and planning skills. Technical skills Data SQL, Data Visualization Bi Tools (Qlik, Tableau) Product Management tools (SharePoint, Confluence) Microsoft Tools (Word, Excel, PowerPoint) Preferred Skills OTA update understanding with architecture knowledge Data Warehouse Tools (Snowflake, Splunk) Data Cloud Storage (AWS etc.)

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