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Advanced Service and Trading Representative

Fidelity Investments

This is a Full-time position in Roseville, MI posted May 1, 2021.

Job Description: We have a new and exciting opportunity for a Remote Licensed High Net Worth Service Associate in the Greater Detroit area! The position is fully remote and requires you reside in the Greater Detroit area. We offer virtual interviewing and on boarding, as well as access to our virtual training and support. Full access to work from home capabilities to support our clients remotely.As a High Net Worth Representative, you will be an integral part of a fast-paced, team oriented environment that is focused on enhancing relationships with our high net worth clients who have assets of $250,000 to $1 million and therefore a complex service and investment need. In this role, you will help us to increase customer loyalty and drive business development opportunities.The Team While every Fidelity location has distinctive regional characteristics, each one embodies the core values that have been instrumental in building our proud past. Putting the customer first, respect, integrity, honesty, innovation and improvement as well as competitiveness are values shared across the organization. These simple but powerful values set us apart from our competition. The Expertise You Have Series 7 requiredSeries 63 or ability to obtain within 90 days2-3 years of previous financial services experience The Skills You Bring Broad based knowledge and understanding of general financial planning conceptsProven customer service, client support and problem resolution skillsStrong verbal and written communication skillsAbility to effectively influence othersRobust time management and organizational skills The Value You Deliver Engage with customers, via inbound calls, responding to their inquires which may include providing product and service level guidance, processing transactions to include options, equities, mutual funds and fixed income trades and other specialized monetary requestsDeliver efficient and responsive resolution for various client situations. Own the management of the case, research the issue and communicate the solution to the clientUncover opportunities and identify products and services that will enhance the client”s financial success and partner with the Financial Consultant to further discuss with the clientCollaborate with internal business partners to research and resolve complex client requestsConduct pro-active outbound calls to communicate resolution to the client or secure additional information to close out the request Certifications: Series 07 – FINRA, Series 63 – FINRA We welcome those with experience in jobs such as General Store Manager, Merchandise Handler, and Cashier and others in the Retail to apply.

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