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To Go Specialist

Benihana

This is a Full-time position in Dearborn, MI posted July 11, 2021.

Position Summary:

 Create Great Guest Memories for the carry-out experience.

This includes taking orders by phone, tablet, e-mail, rails, walk-in, and has the ability to answer questions and suggest.

Process transactions via POS accurately and timely.

Assemble and pack orders as per Benihana Packaging Guidelines.

Organize and maintain a spotless area for Takeout/Delivery staging areas.

Reconcile all orders at the end of each shift.

Essential Functions and Responsibilities:
 Greets all guests warmly and with a smile upon their arrival.

Promptly answers the phones with an appropriate greeting and assist guests with orders.

Maintains a clean and organized station.

Ensures the cleanliness of POS, printers, phone, counters, and keeps the necessary stock of packaging materials, menus, and other supplies.

Ensure that all devices such as tablets are functional and online during operating hours and be ready to accept orders.

Follow takeout/delivery packaging guidelines to ensure consistent guest experience.

Responds to guest inquiries related to operating hours, prices, menus, and directions to the restaurant.

Maintains constant communications with fellow employees to ensure smooth operations.

Liaise with Third-Party Delivery partners.

Ensures backup coverage for host when necessary.

Completes all side work requirements prior, during, and after shift.

Follow proper cash handling and house account reconciliation.

Performs other duties as assigned by a supervisor.

Shift Flexibility: Must be able to work different shifts, including holidays, nights, and weekends.  Must be able to work overtime as required.

Skills/Knowledge:
 Excellent communication skills.

Knowledge of Aloha POS or similar and tablet is a plus.

Education/Experience:
 Must have a High School diploma or GED.

Previous host/cashier experience in restaurant or hospitality is a plus.

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