Field Service/Order Processing Admin
EOS
This is a Full-time position in Novi, MI posted March 7, 2021.
This opportunity is for a highly motivated and organized individual whose responsibilities include, but are not limited to: Providing support to the Regional Service Managers in resolving all customer service related topics in a timely manner, corresponding with Field Service Technicians/Engineers in the completion of service orders/paperwork, working together with other departments in the US/Germany to provide customer satisfaction in the service department.
What You Will be Doing: * Completion of service orders in a timely manner, to include coordinating with the Field Service Engineer/Technician so that all the paperwork is turned in promptly, updating the Regional Service Manager on any outstanding documents or issues that may arise.
* Generating/tracking quotes, purchase orders, order acknowledgments, and service-related invoices performed at customer locations.
* Process aftermarket quotes and orders.
* Generate weekly/as-needed reports for the Regional Service Manager.
* Assisting in the resolution of customers service/billing issues.
* Assist with FS Engineer/Technician Inventory.
* Generate/distribute monthly reports to the Field Service Engineers.
* Refer unresolved customer grievances to EOS management for further action.
* Work with Life Cycle Solutions Team for completion of service contracts in ERP system, contract renewals, and provide feedback about the types of contracts/coverage levels.
* Being Proactive
– recommending improvements in service or billing methods and procedures in order to prevent future problems.
* Main point of service contact for key accounts * Back-up other FS Administrators when needed.
What We are Looking For:
· Minimum 3 years of experience in a customer service environment
· In depth skills with ERP system, Oracle, SAP, Salesforce, MS-Office
· Computer knowledge (PC-configuration, MS-Windows, Network knowledge
· Ability to work independently
· Ability to cope with pressure
· Results-oriented work
· Team spirit, good communication skills
· Flexibility and adaptability
· Cost-consciousness
· Occasional travel, if needed
· Valid drivers license
