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Senior Business Analyst – Digital Transformation Lead (Salesforce)


This is a Full-time position in Auburn Hills, MI posted May 1, 2021.

A Software company that builds cars!
Does bringing digital solutions to enhance customer experience excite you? Are you an innovator? Does trying new solutions through innovation excite you? Are you energized by challenging the status quo?
If so, the Stellantis ICT Fleet team has an opportunity that will challenge you and leverage your outstanding talent. The Fleet team is seeking a Senior Analyst – Digital Transformation Lead to modernize their sales, marketing, service business processes, and systems to provide high-impact customer-centric solutions to their dealers and customers. You will be working on developing a strategic vision along with your ideas, collaborating with cross-functional teams and partners, and transforming ideas into business outcomes. You will have the opportunity to utilize a human-centered design approach to solve complex problems. You will work with IT and business teams to simplify complex integrations with legacy systems. You will have to put on your digital transformation hat and lead a project from conception to completion with a laser focus on the customer journey. You will be part of a work culture that encourages career upskilling and individual autonomy to deliver high-value impact digital solutions.
Primary Responsibilities:
  • Lead fleet sales modernization from idea to realization with speed and quality, be aware of status, challenges throughout the project, and escalate as necessary to ensure success and on-time delivery to business and customers.
  • Actively lead and in many cases create the design, build solution components, unit test, guide testing strategy and play an active role in ensuring quality throughout the lifecycle of processes.
  • Engage with customers, partners, sales & service teams, product leads, and other stakeholders to identify areas of opportunity and design innovative solutions.
  • Identify and prioritize the Salesforce initiatives that deliver significant ROI and align with Stellantis’s strategic goals.
  • Demonstrate an analytical mindset to drive Customer 360 view creation using analytical tools and data.
  • Establish suitable processes to support administrative, development, and change management activities.
  • Develop and contribute to a clear vision and approach to Salesforce initiatives within Fleet’s Salesforce ecosystem.

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