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Customer Service Representative

PSCU Financial Services

This is a Full-time position in Alpena, MI posted July 20, 2021.

Join the people helping people.For people drawn to serving others through their work, PSCU is a place to thrive, as we serve our credit union members best by taking care of each other first.If you want to help shape an industry, challenge yourself, and invest in your own future, this is the place for you. PSCU is a highly accessible environment where you’re empowered to think on your feet, work from your heart, and discover the very best version of your professional and personal self. “Our Momentum. Your Moment.”This application is the first step in seizing your moment.Inbound Customer Service Representative – Remote Michigan* Compensation starts at $15.00/hr with uncapped monthly bonus opportunities* Start your career at PSCU with opportunities for career advancement. Ask how you can eventually earn more with our ‘Pay for Skill’ programPSCU Understands that we are living in uncertain times and is offering new hires the choice between work-from-home or work onsite from our Allen Park, MI office. PSCU Allen Park is hiring for 2nd shifts with various schedule types to choose. Shifts options include 5X8 and 4X10 (4 days a week/10 hr days) based on availability.What you can expect: More than a call centerThis is more than a job. This is a family. Because there is no obstacle we can’t overcome together.* Culture of belonging and recognition, where peers and managers support you personally and professionally* Up to 40 hours PTO, 40 hours sick time, and 10 paid holidays prorated by start date* Overtime potential* Tuition Reimbursement* Emergency Childcare Support* Shift Bid Opportunities* Health, Dental, Vision, 401K match, and more benefits once the eligibility date is met* Learn more to earn more pay for skill opportunities and career advancement* Up to $1.75/hr in shift differential and $2.00/hr bilingual pay differential opportunities availableWhat you’ll do: one of the most important roles at PSCUTap your winning personality and passion to help others by assisting customers who call for-well, help.Take inbound calls from credit union members-no cold calling.Help resolve account issues and financial inquiries.Build rapport, provide excellent customer service, and impact people in a positive way.Learn more about being an Inbound Customer Service Rep watch our Agent Simulation here!What we seek: customer service from head to toeYou love to talk, you think on your feet, and you smile when you’re on the phone.* Empathy and resilience in dealing with customers who need help* Superior customer service skills and financial understanding* Ability to validate high school diploma or GED for pre-hire requirements* Comfort navigating multiple systems/online applicationsPSCU Understand that we are living in uncertain times and is offering new hires the choice between work-from-home or work onsite from our Allen Park, MI office. Please note that you must live within a commutable distance of the Allen Park office to qualify for either option. New hires must attend day 1 onsite in our Allen Park facility and can begin to work-from-home day 2, provided the WFH eligibility requirements (listed below) are met.Training Hours: 8 am to 5 pm Mon- Fri for your first 4-6 weeks.Remote Working Requirements/Info* Access to 50mps download speeds for home office (must provide proof to your recruiter prior to day 1 employment)* Access to a smart device (phone or tablet) with OS version 6.0 or greater or for Apple device IOS version 11.0 or greater. (device cannot be rooted or jail broken).* Access to a secure and quiet, distraction-free environment during working hours* Remote employees must be able to effectively work from home and meet required performance expectations* Attend day 1 onsite in our Allen Park facility and live within a reasonable commute to our Allen Park, MI facility* The ability to hardwire connect to an Internet modem via an Ethernet cord Standard Ethernet cord can be provided by PSCU if needed* Remote/WFH will need to commute to the local Allen Park facility on occasion as business needs may require.It’s not what we do – it’s why we do it. Be a part of helping credit union members build a better financial future.#HiringNow #Readytowork #RTW #ImmediatelyhiringAll applications are reviewed by an AIRS Certified Diversity and Inclusion Recruiter. Learn more about our commitment to Diversity, Equity, and Inclusion HERE!All applications are reviewed by an AIRS Certified Diversity and Inclusion Recruiter. Learn more about our commitment to Diversity, Equity, and Inclusion HERE!PSCU is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status or membership in any other group protected by federal, state or local law.PSCU is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following “EEO is the Law” Poster and the “EEO is the Law” Poster Supplement. PSCU will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information.For positions based out of our Phoenix, Arizona location, PSCU is an E-Verify Employer. Please click here for the E-Verify Poster in English or Spanish. For information regarding your Right To Work, please click here for English or Spanish.As an ongoing commitment to reasonably accommodate individuals with disabilities, PSCU has established alternative methods to complete the application process. Disabled applicants needing assistance are encouraged to submit resumes via our careers page submission button If further assistance is required.
Associated topics: answer, associate, call center specialist, coordinator, customer care, customer service associate, product support, service, service agent, service specialist

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